Y
Youtube
Unclaimed Business
Y
Youtube
Unclaimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Youtube receives overwhelmingly negative feedback from South African users. The most prominent complaints centre on excessive and lengthy advertisements that feel inescapable without a Premium subscription. Several customers report billing issues, including unauthorised debit orders after cancellation and Premium features not working correctly on family plans. Users also express frustration with rising Premium prices, an inability to contact customer support, and concerns about scam content, phishing ads, and AI-generated misinformation on the platform. Positive reviews praise the ad-free Premium experience and creative inspiration.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.8|12 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(12.5%)
1(62.5%)
5(25%)
4(0%)
3(0%)
2(12.5%)
1(62.5%)
Frequently Asked Questions About Youtube
Based on recent customer reviews, Youtube receives overwhelmingly negative feedback from South African users. The most prominent complaints centre on excessive and lengthy advertisements that feel inescapable without a Premium subscription. Several customers report billing issues, including unauthorised debit orders after cancellation and Premium features not working correctly on family plans. Users also express frustration with rising Premium prices, an inability to contact customer support, and concerns about scam content, phishing ads, and AI-generated misinformation on the platform. Positive reviews praise the ad-free Premium experience and creative inspiration.
Youtube has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Youtube across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
HJ
Howard J
1 reviews | Active since Jan 2020
23 Jan 2026, 15:13
Pay wrongly
It is strange that the supposed paid for subscription to not have any adverti*****ts in seems not to apply when you use the family plan. My niece bought/pay for the family plan and i am one of the authorized users she has invited, however every thing that I have watched so far has stop 3 to 4 times with ad breaks?? Why pay if still have the ad breaks in between.
Helpful (0)
|Replies (0)HJ
Howard J
1 reviews | Active since Jan 2020
23 Jan 2026, 15:13
Pay wrongly
It is strange that the supposed paid for subscription to not have any adverti*****ts in seems not to apply when you use the family plan. My niece bought/pay for the family plan and i am one of the authorized users she has invited, however every thing that I have watched so far has stop 3 to 4 times with ad breaks?? Why pay if still have the ad breaks in between.
0
Replies (0)SA
Shaban A
1 reviews | Active since Jan 2020
19 Jan 2026, 00:12
I don't seem to understand the "Copyright Strikes" whenever I publish a video to promote the Artists with absolutely no interest in making any money for myself.s
YouTube and their affiliates gain success through the underprivileged like me. It's all about them making money only. I for one spend a terabyte each month watching videos on YouTube.
Helpful (0)
|Replies (0)SA
Shaban A
1 reviews | Active since Jan 2020
19 Jan 2026, 00:12
I don't seem to understand the "Copyright Strikes" whenever I publish a video to promote the Artists with absolutely no interest in making any money for myself.s
YouTube and their affiliates gain success through the underprivileged like me. It's all about them making money only. I for one spend a terabyte each month watching videos on YouTube.
0
Replies (0)A
TC
AM
Annabel M
1 reviews | Active since Jan 2020
18 Nov 2025, 09:25
Location Farce
For some reason, YouTube have decided that I don't live in South Africa? Although I do. They plan to cancel my premium subscription on 26th November. It's impossible to speak to anyone. Everything is digitized. I have obviously got to lie about where I live, as I obviously have no other option. This is absolutely insane!
Helpful (0)
|Replies (0)AM
Annabel M
1 reviews | Active since Jan 2020
18 Nov 2025, 09:25
Location Farce
For some reason, YouTube have decided that I don't live in South Africa? Although I do. They plan to cancel my premium subscription on 26th November. It's impossible to speak to anyone. Everything is digitized. I have obviously got to lie about where I live, as I obviously have no other option. This is absolutely insane!
0
Replies (0)SM
aF
andre F
1 reviews | Active since Jan 2020
11 Jul 2025, 11:03
You tube not playing the game
My premium contract e xpired on 3 May2025but they keep taking the debit order monthly for the last 3 months!! It's virtually impossible to make contact with them, please refund me!!!!!
Helpful (0)
|Replies (0)