Bad medical service

Waited over 10 hours for assistance and the doctors and nurses said it wasn’t a priority since vitals are okay to a recover eye cancer patient. When the issue of waiting for long hours was raised the doctor said she has also been at the hospital the whole day working. No sense of urgency when it comes to patients and no compassion at all. When they discover that they made an error with the way files have been sorted no apology came from them