Yutiliti poor customer service and hidden costs

I signed up for Yutiliti Fibre in Herm**** in December 2024 for a service starting end of Jan 2025. I signed the contract for R580 service. First invoice I get is for R630. After enquiring I was told they had an annual increase. I was never notified about this increase and Yutiliti threaten with cancellation charges if I want to cancel the contract. Generally very poor customer service and communication, and just being pushed around between different departments with nobody able or willing to take responsibility. While I understand annual increases are necessary, these should be communicated to customers and customers should have the option to cancel without cancellation charges being app****! On the technical side, be aware that they send you a router but you have no ability to configure the router yourself?! For example, you can't change the wifi SSID and/or password yourself and default password they set is anything but secure. If you want to configure your own router they refuse to provide technical support.. not empowering and had much better experience with Afrihost!