JT
Joschka T
Active since Jun 2024
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Yutiliti poor customer service and hidden costs
I signed up for Yutiliti Fibre in Herm**** in December 2024 for a service starting end of Jan 2025. I signed the contract for R580 service. First invoice I get is for R630. After enquiring I was told they had an annual increase. I was never notified about this increase and Yutiliti threaten with cancellation charges if I want to cancel the contract. Generally very poor customer service and communication, and just being pushed around between different departments with nobody able or willing to take responsibility. While I understand annual increases are necessary, these should be communicated to customers and customers should have the option to cancel without cancellation charges being app****! On the technical side, be aware that they send you a router but you have no ability to configure the router yourself?! For example, you can't change the wifi SSID and/or password yourself and default password they set is anything but secure. If you want to configure your own router they refuse to provide technical support.. not empowering and had much better experience with Afrihost!
0 replies
14 months ago
Afrihost - Beware of hidden Cancellation Fees!!!
After being Afrihost/Openserve customer for years I recently relocated. I submitted relocation request to Afrihost months in advance. The fibre activation at my new address did not happen. Openserve repeatedly did not arrive for the scheduled installation date without prior notice. The end result was that I was without internet for weeks and spent hundreds of rands on mobile data. After weeks of phoning Afrihost support multiple times daily for weeks I eventually got my line activated by Openserve (existing line, no installation was required). At that point I had lost complete trust in Openserve ability to delivery customer support and decided to cancel my account with Afrihost/Openserve and move to an alternative fibre provider. I was then surprised that I was charged a R999 cancellation fee by Afrihost. Usually this fee is due if you cancel within 6 months of signing up. However, since I had been a customer for many months I didn't even consider this would be due. Afrihost also didn't warn me of the cancellation fee and nowhere on their website does it state that the fee is also due for relocations. Initially I was told by support that my cancellation fee would be refunded. After more follow ups and calls I was told by the accounting department that I won't get a refund. It took more calls to the support team, multiple emails (which went unanswered for weeks) to finally get a team-lead to confirm that they won't assist me in getting a refund back from OpenServe. Very disappointed and definitely won't use them again!
0 replies
22 months ago
Very poor experience with home loan application and poor service from Randall Adams and
I have been banking with FNB for >10years. I recently app**** for a home loan directly with FNB. I also used Ooba to apply with the other banks. Despite submitting my application with FNB first via their online banking, I received an offer from FNB over a week later compared to all the other banks. I had to phone several times daily to follow up. I never got straight answers or updates. Everytime I was told I'm dealing with the wrong person or something is missing but nobody ever contacted me to tell me that information is outstanding. Phone numbers I was given did not work, people assigned to my case where on holiday, it was impossible to escalate to managers, emails were left unanswered. When I submitted additional documents these were not assigned correctly to my case and I had to resubmit them several times to different email addresses despite already uploading all documents in the online application initially. I had to send FNB bank statement to FNB?! The offer I eventually received was over 1.5% higher than offer received from other banks via Ooba. After more days of waiting and following up, FNB eventually matched the other banks but the overall service was absolutely pathetic !!
159 replies
22 months ago
Great service from Conrad Craig.
I was assisted by Conrad Craig and had a really great experience. I received competitive offers after only 2 days. My own bank (FNB) took over a week to submit a very poor offer. At all times Conrad was keeping me updated and kept pushing for better rates with the banks. He was an absolute pleasure to work with.
53 replies
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