Don’t buy jewellery from ZA Jewellery / www.zajewellery.co.za

Don’t buy jewellery from ZA Jewellery / www.zajewellery.co.za

They will take your money and you won’t get your delivery – nor will you be able to reach anyone for help. Ever.

Here’s the story:

On 15 March I ordered a birthday gift from ZA Jewellery / www.zajewellery.co.za. The website told me to allow “2 to 3 working days for shipping from the time your order has been placed”. The birthday in question – my daughter’s best friend – was 25 March. 10 days later. But, by the 25th, we’d received no gift. I emailed. No reply. I emailed again. No reply. There is no phone number anywhere on the website. I emailed again. Nothing.

We were very disappointed not to give our gift to the birthday girl, so we made another, last-minute plan. I was upset that my R398 appeared to have been stolen from me, but more upset about the absent gift.

On Tuesday 19 April, 5 weeks after I placed my order, I received an email:

“Apologies, for the delayed response. We had an IT glitch and noticed your order today. Your item will be dispatched today and will reach the identified delivery address by tomorrow (20/04/2021).”

It did reach us. But the birthday was a month ago and the birthday girl has gone home, to Cape Town. Her gift is at my house, in Joburg. I am about to pay a few hundred bucks to get it couriered to her. And I’m furious.

I’ve subsequently emailed ZA Jewellery / www.zajewellery.co.za to ask for a phone number so that I can discuss this with someone. Nothing.

Buyers, be warned.