Poor service eDreams.com and Safair

I wish I could rate with 0 stars. This company offers cheaper travel. We booked a flight for my 70 year old mother to visit her husband. We added the extra insurance to be able to change or cancel the flight. When we had no choice but to change the date of the flight the just told us that it is out of their control. We had to contact the airline, Safair, who also did not care whether we paid insurance or not. We were charge additional R600 to change the date. EDreams promised me in September already a refund. Nothing happened. Then her husband past away and we had to cancel the flights. We lost all the money we paid for the tickets, no one cared whether she is a pensioner and might need the money. Terrible place to do business with I would not recommend them at all. Full of empty promises and probably a scam.