Extremely BAD, Frustrating, and Unprofessional Experience

I placed an online order with Zalemart early November 2025, and nearly two weeks later I still had no tracking number, no shipping update, and no meaningful response to emails, website messages, or WhatsApp inquiries. The lack of communication alone is incredibly concerning, not to mention, frustrating and unprofessional.

Today, 20 November 2025, I finally received a phone call from them — only to be told that the item I ordered is actually not in stock, despite being advertised and sold to me online. Instead of a solution, they offered me a reject item plus a R50 credt… as if I would ever order from them again after this experience.

To make matters worse, the person I spoke to couldn’t even confirm if or when I will receive my refund. This is completely unacceptable.

A business that cannot provide basic order updates, cannot manage stock accurately, and cannot confirm refunds should not be in business, never mind offering an online shopping service at all.

I now demand a clear answer on exactly when my refund will be processed — no more excuses, delays, or vague responses.

I would not recommend Zalemart to anyone.