Pathetic Service

We booked lapa 10 for R400 2 weeks before we could go,on the 28 dec 2019 when we got there we found people sitting and braaing at our Lapa,we nicely told them we booked the lapa and we want to use the braai stand,they said they were not told that they cant use the Lapa Braai Stand????we went to complain and one of the staff members came back with us,went to those people and just told them they need remove their meet on the braai stand and she left????.we had to wait an hour or so for those people to finish braaing so we can use the braai stand that we paid for????I mean they never even bothered to come back to check if we are still fine or not???Pathetic!!!!!!their service is poor and i demand my money back.I mean we did not enjoy anything as we were busy arguing with the people using our braai stand ?????I want my money back.