Worsed arrangement service

The worsed customer service ever. Musa the branch manager told us Tembisa branch is closed on Saturday after we hv called and asked if we can be assisted on Saturday for funeral arrangements. He advised that we arrive 8am on Monday 29 Dec 2025. We arrived as agreed only for them to open 9:15am. Worse part is my uncle passed on 24th Dec 2025 and they want to bury him 3rd January 2026. Utter disrespect to the family. Have never been so disappointed. No empathy or sympathy at all. We are now begging for them to bury my uncle earlier and with no conscious we are told "NO".