Terrible management and receptionist

Horrible place, just to start we were told we can't leave on the 1st of January because "tents get stolen" so no-one can book in or out, which I believe is just a money making scheme. Then we decided we were going to try to leave on the 1st and not the 2nd as many people also had the same idea since everyone was forced to stay, turns out no-one got their money back, and we went to ask for ours. The lady at the shop was very rude, we first had to walk to 4 different people before she finally acknowledged us and she did not seem to want to help us at all. We were told we can only get R30 back, because we were not told we had to book out at 10, then I was laughed at when I asked for the R30. They also argued with us about the rules we never got, about the fact that you can't stay in a resort after you have booked out and the fact that it we still had to pay R100 per car when other people paid R50 but that was not their problem apparently. Would not recommend this place at all, I would recommend getting other management or receptionists.