What a Disappointment!!! Disgraceful really!

I have not yet even been here to camo but already am totally put off. For the past 4 days I have been trying to contact Wayne who is supposed to be the person to assist with bookings and quotes. He never answers his phone or his WhatsApp messages. This morning after searching I found the owners direct number, Johan. During conversation I confirmed he is the owner. Firstly he is very rude and not interested in talking to me as he told me straight this is my private number, anyway I told him I am trying to book 2 camping sites for Easter Weekend for a total of 12 people, his 1st question was "are you a club member", so I told him no we are not. Then I was told sorry you have to be a club member but when I told him that in December my sister was there camping and she is not a club member. His story changes at thia point and he tells me to contact Wayne who deals with bookings etc, so I told him that is exactly what I have been doing for the past few days and Wayne does not answer his calls nor his WhatsApp messages... I then proceeded to ask Johan if it was possible for him as the owner to assist me, he told me know sorry I cant help you and I should try calling Wayne again maybe this time I'll be lucky.

*** is that how someone runs his business? It's s shocking how they treat potential campers (who are customers / clients) I am very surprised that this place is still running.

We are now going to look for someone who actually knows about customers service and wgo would actually be happy to assist with a booking for Easter and who actually is interested in keeping their business going in these very trying times.

This is absolutely disappointing and disgusting 🤢