Incorrect delivery

Im highly disappointed with the service im getting with regards to a parcel of which was delivered to someone without my consent i was promised by nicole that my issue will be resolved but till to date im being given excuses i want answers as i used funds to purchase this parcel so if youre not willing to help let me know cos clearly my query is not of importance grant brown needs to see this ive asked for management no one is taking me serious if you dont want to help say so