Zando online shopping is a ****

Did an order and paid and was informed that the order was going to be canceled as payment was not received. I had to reorder and pay so they now delivered 2 of the same item and charged me twice. 1 item is a reject and it is impossible to request a return on their site. Also very cheap material. I have put up a review about this which was also blocked. This site seems to be a ****.