Poor service - Zaprop

I bought my apartment through ZaProp and im not happy with the service i received. Part of the deal was FLISP application which they did for me. NHFC say they paid the funds to the Nedbank 3 months ago but up to this day, the bank is unable to allocate the money to my bond account as they want POP of which NHFC is unable to provide as they claim they meda a bulk payment to the bank.