**** bonus spins

I was emailed a promotion for 40 free spins if I deposit a minimum of R40 So I did I bought a OTT R20 x 2 however I loaded the Deposit as well and entered the code for the bonus however I never get the bonus spins and but I played the game required to get the 40 spins but there was nothing escalated to support on live chat spoke to Andile he stated that its optional but nothing was stated in the email bad company dont live to their promotions