(ZA-467-R) ZARTEK Torch is unreliable rubbish

A few months back I bought a ZA-467-R ZARTEK Spotlight, 2200 lumens..... it was my 2nd ZARTEK.... the other one I got 5 years ago and it is still working well. This latest one has had 4 or 5 charges and the grip fell off and it no longer switches off. I no longer have the slip and I cannot go to the shop to replace it. Where is the Quality Control. ZARTEK has wasted my time and Money. I thought I liked this local product but this 2200 lumen thing is a big disappointment. I thought this is proudly South African, but it is like Trump said. Now what must I do ? I hope this company contacts me and sorts this out without me having to waste more time and effort... I don't want a repair or a replacement, I want my money back and I will get another brand... This spotlight is a poor design compared to the smaller torch. ZA-465 is a brilliant design, not this brittle plastic, it is robust.

You guys failed with the 2200 Lumen rechargeable red-lens thing.