Cold and money hungry

WARNING! I am shocked at how we have been treated. I needed to be admitted to the hospital. We let them know within 24 hours, and they refused to cancel. They wouldn't let us move the date and kept 100% / the full spa day fee paid. They would not even give a partial refund. What makes matters worse is that they could not even tell us that you CAN'T have a massage directly after anesthesia, which also indicates how qualified they are in the first place. CPA protects consumers against unfair cancellation policies, but they do seem to believe that they are above this. If you read other reviews, it starts becoming clear how money-hungry they really are, charging premium prices and using cheap lotions, etc. PLEASE REMEMBER YOU ARE WORKING WITH PEOPLE often these people are having a hard time. You are in a fortunate position to help people. Try and remember that next time you are dealing with a customer and get some fair cancelation policies!