WARNING: Zebula employee ****s forgotten personal valuable item.

It was my first visiting Zebula and this experience has left the worst taste in my mouth: We had booked with friends on the weekend of 11 September 2025, on our departure I realised I to had forgotten a personal valuable item. I called the reception upon my realisation and make contact with Zebula in the assistance of a lady called Knowlege (if that is even her real name), after numerous enquiries where I was initially told my item was not found, to being advised that it is found - this after I persisted that it was there. This followed with me having to wait almost 8 days being told the person item would have to be collected from the house we booked to reception- I remained patient nonetheless. Upon receiving update, this liaison all made with the receptionist Knowlege I get update that the valuable personal item is at reception I then liased with her on Courier options to have it returned to me in Jhb, the reception around this while not best, I still remained patient. It went to a point where this Knowledge lady offered to assist by sending the item via PAXI & all I had to do is send her the money for courier and I think that was my mistake. Trusting this particular Zebula employee. It has been one week, I have paid for the delivery and getting a run around from said Zebula employee. This lady had essentially ****med me of my personal valuable item and money.