Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability

On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence.

We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management.

As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern.

Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests

This was completely unacceptable and has left me deeply disappointed in Zebula.