Formal Complaint – Zelri Properties: Poor Service and Failure to Refund Deposit

Dear HelloPeter Team, I am writing to formally lodge a complaint against Zelri Properties due to ongoing poor service, lack of communication, and their failure to handle deposit refunds in a fair and professional manner. I would also like to specifically mention Lizelle and Promise, who have been involved in managing this matter, yet have failed to provide any meaningful assistance or resolution despite multiple attempts to follow up. The issue I am experiencing is deeply frustrating and unacceptable. When it comes to rent collection, Zelri Properties is extremely strict and demanding — rent is expected on the same day of the agreed payment date without exception. However, when it comes to deposit refunds, communication suddenly stops. Emails, messages, and follow-ups are ignored, and no clear timelines or feedback are provided. This double standard is unprofessional and unfair. Tenants are expected to meet their obligations immediately, yet Zelri Properties does not extend the same level of urgency or accountability when it is time to refund deposits that legally belong to tenants. Despite several attempts to resolve this matter directly, I have received little to no response, which has left me with no choice but to escalate this issue publicly. The lack of transparency, poor service delivery, and disregard for tenant rights is concerning and should be highlighted to warn other consumers. I am requesting that this complaint be taken seriously and that Zelri Properties be held accountable for their actions, particularly regarding delayed or ignored deposit refunds and overall customer service failures. I trust that HelloPeter will assist in bringing attention to this matter and encourage Zelri Properties to respond and resolve this issue promptly.