"The claim in in process"

In September last year I was unfortunately involved in a fender bender that could have been avoided had the driver been paying attention. I had arrived at work and pulled up at the parking boom, only to be stuck behind a lady, Sandra Odijk, who was unable to access the car park. In the spur of the moment the lady threw her car into reverse and before instinct could kick in, bright reverse lights lit up my life and the rear end of her car married the front end of mine. After exchanging details, the lady informed me that her insurance agent would tend to the matter and sort out my third party claim. I had filled in all the forms and submitted, having read the T&C's which stated that the claim would be processed in 60 days.

Here I am, more than 100 days later with no feedback. I had followed up multiple times with the lady who put me in touch with an agent, Charmaine Wessels. The agent put me in touch with a call center agent. The call center agent put me in touch with n attorney. The attorney said the claim in in process and that was the last I have heard back. I had tried contacting the lady again who has not responded to calls or SMS's.

Claim number: 26509