Zenzele Fitness
2.8|24 reviews
TA
Tyler A
1 reviews | Active since Member
29 Jul 2025, 10:52
POOR SERVICE
Extremely poor customer service. When it’s time to sign up, the consultants can chase you for your information and your feedback. Once it’s time to assist with membership cancellation, then all of a sudden nobody knows how to respond? Yet you can debit my account for 2 years without any issues? I have only ever used their gym facilities once and never again. And now the debit went off and I requested to cancel as I don’t need the membership.
Yet till now, no response not even on the WhatsApp line or even via email. As the consultant who attends to the WhatsApp line only responded once on Saturday morning at 08:46am and never again. Guess they wanted to start their weekend early.
Completely unacceptable from such an established company.
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Replies (53)Zenzele Fitness's replyOfficial
29 Jul 2025, 11:13 Hi Tyler, I’m truly sorry for the poor experience you’ve had. This is not the service standard we aim for. I’ve escalated your cancellation request and someone will be in touch today to resolve it and assist with your account. We really appreciate your feedback and will address the service issues raised. Thanks for your patience.
Best regards,
Zenzele Fitness's reply29 Jul 2025, 11:13
Official
Hi Tyler, I’m truly sorry for the poor experience you’ve had. This is not the service standard we aim for. I’ve escalated your cancellation request and someone will be in touch today to resolve it and assist with your account. We really appreciate your feedback and will address the service issues raised. Thanks for your patience.
Best regards,