Delivery not delivered

Visited my daughter in Bardale Village and ordered supper @19h35. Phoned the store a few times was informed driver on his way. 21h50 we droved to the store because not even the call center could reach the store. Cancelled our order had to drive all the way back to Mitchell's Plain without having supper. The driver whatssapp me 21h58 to inform he is 5min away and I was at the store already