Zevenwacht Mall
1.7|15 reviews
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Faniswa N
1 reviews | Active since Member
19 Sept 2021, 11:58
Disgusting service from Spar zevenwacht mall
I bought a heater at zevenwacht mall on the 14 June 2021 which is now 3 months back, then the heater stopped working out of the blue, one bar stopped working, then after 2 days whole heater just stopped working, then I took the heater back with the slip and the box that showed when it was bought, I was told that the heater is going to be taken back to the supplier and then when they received feedback they gonna call me, 2 weeks pass no phone call nothing up until I went back to check for feedback and guess what, nobody knew what was done about the heater whether it was sent to the supplier or not, the little paper where they wrote my details is not with other papers, because I saw that they write the details of the clients who returned heaters on the little page and the client gets nothing in return like a slip for instance, then when they checked my little paper with my details was not on that draw, nobody knew where it was and what was done with my heater, disgusting service ever from Spar zevenwacht mall, now I spoke to a lady by the name Samantha when I went there for follow up, she promised to get back to me first thing today, she said I'm going to make it a priority and guess what it's now 12.25pm and there is still no feedback, this is so uncalled for its totally unacceptable, first of all, you guys are selling nonsense heaters, and then give a 1 year guarantee in them, when returned back you don't replace or refund, actually you don't care, secondly a client must be the one to do follow-up in all of that, which leads the client to pay for cost of transport, to waste their time, their energy, like I don't understand why must the solution of the problem from your heaters must involve client's effort, please call me as soon as possible,I'm taking you to social media, you will trend all over, I see on your Facebook page you lie and publish only good reviews which is a lie, you going to see I'm telling you. THEN THEY CALLED ME AND HERE IS WHAT THEY HAVE SAID
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Faniswa N's updateReviewer Update
19 Sept 2021, 12:00Now to continue with my complaint. I received a phone call from Samantha, and this is the feedback I am getting 1.the heater was never sent back to the supplier as was promised, then she continued to give me the excuses of why the heater was never sent back, number one she said that it's because their manager which I am not sure whether it's you or not, she said the manager said, that heater was neglected, like the manager not the supplier, the manager, like I didn't know that the managers are also the mechanics of the heaters, I did not know that they are the ones who do inspections on the heaters that were never produced by them, I never knew that they also manufacturing heaters for them to give me feedback on something that they have no clue how it is being manufactured, Okey secondly she said inside the heater there were ****roches, meaning that they decided to not send the heater to the supplier but to open it them selves and give me feedback, thirdly I have to go there by myself to do follow-up nobody bothered to call me and my details were thrown wherever I don't know, because if it was so they supposed to have my details when I went there for follow up, I was undermined, I was taken for granted,they all looked down on me, I'm very very disappointed and disgusted right now, I'm giving you only 3 days to give me a working heater back or my money back or you will trend all over social media, you will be on Twitter, you will be on Facebook, you will be on Hello Peter, and further more I'm telling you I will take this further, I'm busy trying to get EFF contact details because apparently they do have watsap and guess what it's about voting times if you know what I mean. You only have 3 days, 3 damn days rhaaaaaaaa I've never been this disgusted yhoo so much grief over nonsense common heaters you decided to sell from outside supplier that is nonsense.
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Faniswa N's update19 Sept 2021, 12:00
Reviewer Update
Now to continue with my complaint. I received a phone call from Samantha, and this is the feedback I am getting 1.the heater was never sent back to the supplier as was promised, then she continued to give me the excuses of why the heater was never sent back, number one she said that it's because their manager which I am not sure whether it's you or not, she said the manager said, that heater was neglected, like the manager not the supplier, the manager, like I didn't know that the managers are also the mechanics of the heaters, I did not know that they are the ones who do inspections on the heaters that were never produced by them, I never knew that they also manufacturing heaters for them to give me feedback on something that they have no clue how it is being manufactured, Okey secondly she said inside the heater there were ****roches, meaning that they decided to not send the heater to the supplier but to open it them selves and give me feedback, thirdly I have to go there by myself to do follow-up nobody bothered to call me and my details were thrown wherever I don't know, because if it was so they supposed to have my details when I went there for follow up, I was undermined, I was taken for granted,they all looked down on me, I'm very very disappointed and disgusted right now, I'm giving you only 3 days to give me a working heater back or my money back or you will trend all over social media, you will be on Twitter, you will be on Facebook, you will be on Hello Peter, and further more I'm telling you I will take this further, I'm busy trying to get EFF contact details because apparently they do have watsap and guess what it's about voting times if you know what I mean. You only have 3 days, 3 damn days rhaaaaaaaa I've never been this disgusted yhoo so much grief over nonsense common heaters you decided to sell from outside supplier that is nonsense.