Unprofessional

I am honestly speechless by the weak service provided by zevenwacht. I wanted to have my 21st there and the venue was surprisingly free so you just have to pay for food and drinks so that makes sense to why the service was bad. They are very friendly yes but no professionalism. I will not be having my 21st there anymore because there is no communication after sending multiple emails with no response because they can’t seem to answers questions or give you the right information. I made an appointment to discuss the plans of the 21st and the lady was clearly not prepared after making the appointment 2 weeks in advance. We have met up twice and I even brought up the emails that she does not reply too and it seems to be the same lady (her name is adrie) she just tries to dodge it. Very disappointing. I was trying to sort everything out and they just ruined the experience and made it stressful. If you want something done just do it yourself because why is communicating with a customer so difficult when that is all I want. Good communication and professionalism. Bad bad bad I am always envious of those that receive good quality service sigh