Zido Cars
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Zido Cars delivers a strong sales and purchasing experience, with customers consistently praising named staff members for friendliness, patience, and professionalism. Staff Professionalism & Conduct (4.5) and Sales & Purchase Experience (4.3) are standout areas. However, recurring complaints about vehicle defects post-purchase and poor aftercare for dissatisfied customers highlight significant gaps in Vehicle Quality & Reliability (2.9) and Communication & Aftercare (3.5).
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members like Charlotte, Tarryn, Vuyo, Jacques, and Mohammed as friendly, patient, knowledgeable, and genuinely invested in the buying experience.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
5.7
Ranking
#24
in Car Dealerships
Avg Reply
168h 54m
NPS Score
36
Recommended: Likely
Review Distribution
4.7|165 Reviews
Jun '25 - May '26
5(90.5%)
4(2.7%)
3(0.7%)
2(0%)
1(6.1%)
5(90.5%)
4(2.7%)
3(0.7%)
2(0%)
1(6.1%)
Recent reviews (165)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
N
Ntombikayise
1 reviews | Active since Jan 2020
14 Mar 2026, 11:05
The staff was friendly and efficient, I love the process, it was easy nothing complicated and their cars are neat, clean and are in perfect condition
The staff was friendly and efficient, I love the process, it was easy nothing complicated and their cars are neat, clean and are in perfect condition. I would gladly recommend them to anyone.
Helpful (0)
|Replies (0)N
Ntombikayise
1 reviews | Active since Jan 2020
14 Mar 2026, 11:05
The staff was friendly and efficient, I love the process, it was easy nothing complicated and their cars are neat, clean and are in perfect condition
The staff was friendly and efficient, I love the process, it was easy nothing complicated and their cars are neat, clean and are in perfect condition. I would gladly recommend them to anyone.
0
Replies (0)tW
trevor W
1 reviews | Active since Jan 2020
13 Mar 2026, 11:05
Charlotte was amazing and went out of her way to make the purchasing experience a pleasure
Charlotte was amazing and went out of her way to make the purchasing experience a pleasure. Will definitely recommend her to friends and family
Helpful (0)
|Replies (0)tW
trevor W
1 reviews | Active since Jan 2020
13 Mar 2026, 11:05
Charlotte was amazing and went out of her way to make the purchasing experience a pleasure
Charlotte was amazing and went out of her way to make the purchasing experience a pleasure. Will definitely recommend her to friends and family
0
Replies (0)XM
Xolani M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:53
Kevin's Great Service
I had the pleasure to be assisted by Kevin. Spoke with Kevin on Sunday about a vehicle I wanted and by Wednesday I came for delivery. Brand new vehicle, everything was top notch. I recommend Zido Cars for your next vehicle purchase. Thank you Kevin!!!!!!
Helpful (0)
|Replies (0)XM
Xolani M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:53
Kevin's Great Service
I had the pleasure to be assisted by Kevin. Spoke with Kevin on Sunday about a vehicle I wanted and by Wednesday I came for delivery. Brand new vehicle, everything was top notch. I recommend Zido Cars for your next vehicle purchase. Thank you Kevin!!!!!!
0
Replies (0)FN
Faried N
1 reviews | Active since Jan 2020
11 Mar 2026, 05:47
Poor Service and Lack of Accountability – ZIDO Cars Benoni
I purchased a vehicle from ZIDO Cars Benoni on 9 February 2026, but unfortunately the service I received after the purchase has been extremely disappointing. Dealership Details: ZIDO Cars Benoni Address: 3 Princes Ave, Benoni, 1501 Phone: 010 447 2227 The dealership was responsible for providing my vehicle registration and temporary permit. The permit they initially gave me was expiring on 1 March 2026. Before the expiry date, I contacted them requesting a new permit because the registration had not yet been finalized. I was told that a new permit would be sent, but it was not provided before the expiry date. Because of this delay, I was stopped by traffic authorities and my vehicle was impounded due to the expired permit. I had already communicated with the dealership about the issue beforehand. When I contacted the dealership after the vehicle was impounded, they told me that it was my responsibility and claimed they had sent the permit via courier on 26 February. They further informed me that I must pay the impound fees myself and also pay R800 for a new permit, even though the delay was caused by them failing to provide the permit on time. In addition, I had requested double licence discs for the vehicle, but they only provided one disc instead of two, which is not what was agreed upon. I am very disappointed with the service and lack of accountability shown by Customer Service (Faried Ncube) and Salesman Calvin. As a customer who purchased a vehicle from this dealership, I expected professional service and proper support, especially with important documents such as permits and registration.
Helpful (0)
|Replies (0)FN
Faried N
1 reviews | Active since Jan 2020
11 Mar 2026, 05:47
Poor Service and Lack of Accountability – ZIDO Cars Benoni
I purchased a vehicle from ZIDO Cars Benoni on 9 February 2026, but unfortunately the service I received after the purchase has been extremely disappointing. Dealership Details: ZIDO Cars Benoni Address: 3 Princes Ave, Benoni, 1501 Phone: 010 447 2227 The dealership was responsible for providing my vehicle registration and temporary permit. The permit they initially gave me was expiring on 1 March 2026. Before the expiry date, I contacted them requesting a new permit because the registration had not yet been finalized. I was told that a new permit would be sent, but it was not provided before the expiry date. Because of this delay, I was stopped by traffic authorities and my vehicle was impounded due to the expired permit. I had already communicated with the dealership about the issue beforehand. When I contacted the dealership after the vehicle was impounded, they told me that it was my responsibility and claimed they had sent the permit via courier on 26 February. They further informed me that I must pay the impound fees myself and also pay R800 for a new permit, even though the delay was caused by them failing to provide the permit on time. In addition, I had requested double licence discs for the vehicle, but they only provided one disc instead of two, which is not what was agreed upon. I am very disappointed with the service and lack of accountability shown by Customer Service (Faried Ncube) and Salesman Calvin. As a customer who purchased a vehicle from this dealership, I expected professional service and proper support, especially with important documents such as permits and registration.
0
Replies (0)M
Mbongiseninkambule
1 reviews | Active since Jan 2020
9 Mar 2026, 14:30
Vuyo gave me the bes...
Vuyo gave me the best service, i will recommend clients to Zido cars
Helpful (0)
|Replies (0)M
Mbongiseninkambule
1 reviews | Active since Jan 2020
9 Mar 2026, 14:30
Vuyo gave me the bes...
Vuyo gave me the best service, i will recommend clients to Zido cars
0
Replies (0)R
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