Rude nurse

On the 13 June 2023 I was at Zola gateway clinic for family planing I arrived there around past 13h00 we waited almost 2 hours for the nurse to attend to us and others sided to leave, then I decided to go to the clinic manager to help us get a nurse to assist cause its been to long waiting, indeed the manager did a good job then the nurse in charge for family planning was called to attend to us, first nurse who was doing blood test apologized for long wait and nurse seipati confronted me on the eyes that I'm too forward why did I go and complain then I asked was I wrong to stand for my rights she answered by saying what do you know about rights go again and report I don't care, she was very rude then her colleague who was testing me same room calmed me down as she saw that nurse seipati is not willing to surrender and apologies for her bad manner and how she's not scared of the clinic manager I can go back and report, are we suppose to fear to exercise our rights at the clinics, she cannot work well with people that was very bold of her to argue with me in front of her colleague not even apologizing