Service- Non existent

I made a booking on email with Goodness Tshabalala on the 14th January. I am still waiting for my booking confirmation. She does not reply to my emails and not one of the phone numbers are working. They all go to voicemail. So how the hell are you suppose to get hold of them. Since we joined them we had endless problems with bookings. Why are the phones not working??? Since last week. the cell nr still has a christmas message recorded. I don't understand it!!!!