TV
Theresa T
Active since Mar 2020
11
Reviews
0
Industries
Reviews
11 reviews30 months ago
Account Error
I have been a customer with Tracker for 10 years and I have been happy with the service up to now I contacted Tracker on the 27 July to confirm that my tracker is of ****** recovery vehicle quality. I spoke to Rirhandzu and he suggested that we do the new contract to upgrade the unit.. He told me that the old contract will be cancelled and they will install a new device, which was done on the 4th August. My premium would change from R123.90 pm to R103pm which consists of R79 pm and R24 pm for device protection. I tried to phone numerous times after the new contract was instated as the amount then deducted was also incorrect. On the 28 Sep I received a call from Kevin Naidoo in which he confirmed the device is active and a credit will passed to my account of R318.80 and for the next 3 months I will not have to pay anything as the new contract amount of R103 will be deducted from my credit for 3 months. On the 3rd October I received an invoice that stated the credit of R318.80 was passed. On the 17Oct I received 2 invoices, one for the old contract amount of R123.90 and one invoice for R79.00, I did not receive an invoice for the R24 for the device protection. On the 17th I phoned the call centre numerous times to try and sort out this matter, but did not even get to speak to someone, I then send a mail and I am still waiting for a reply. Someone needs to please contact me urgently to resolve this matter. Martie Botha 082 378 6662
393 replies
37 months ago
FRAUD-SHEET STREET
I am placing this on behalf of my mother Mrs Botha. She purchased items from Sheet street at Mall@Carnival on Friday 24March2023. When she arrived home she received a call from ABSA fraud department to ask if she is trying to book a flight ticket to Mauritius on her credit card. She hardly ever uses this credit card but used it at Sheet Street that day. So it could only have been the cashier there who tried to commit fraud, needless to say she tried to get hold of the store manager who was not in and then contacted head office where the phone was out down in her ear. I am really disgusted with this whole story and the way it was handled, where can we get hold of someone that will be able to take up this matter as it will continue to happen.
106 replies
60 months ago
EXTREMELY POOR SERVICE FROM AFRIHOST!!!!!!
I am highly disgusted, as Afrihost just deleted my entire website/ online store from their database for no reason!!! No one can tell me what the problem is and how this happened and they just tell me to re install everything!!! After spending a huge amount of time on the phone with them for 2 days and losing 2 days so far on sales for my company I get told that I must reinstall everything.. This is unacceptable as I must now pay my developer again to reinstall the whole website and database!!!! and start from scratch!!!!! I would not recommend anyone to use them as they just expect the customer to do everything and fix everything after they messed it up!!!! I want answers on this as I am going to cancel my account and I will NOT pay penalties!!!!!!!!!!!!
0 replies
62 months ago
BidorBuy Pathetic service!!!!!
I wrote a review on the 1 Feb and no reply. I have been sending numerous emails regarding my refund that was incorrecty billed on the 23rd December, and I notified bid or buy on the 4th January. Now they only paid part of the refund and I am still battling to get an answer as to why. The person I am dealing with Morne van Zyl just replies that he will come back to me every time I send a mail This is pathetic to say the least!!!!!!! No customer service!!! It is more than 2 months now!!!
0 replies
63 months ago
BidorBuy - BAD CUSTOMER SERVICE
My company Kiwano Trading was billed incorrectly on the 23rd December by Bid or buy for shipping for an amount of R4595.84. On the 4th January I queried this with them and they amount was deducted on the 7th January.Still to date I have not received my refund or any feedback. The only reply I get is that they will let me know. Four weeks and they can't give me an answer!!!This is a big amount for a small business as this is influencing my cash flow and in the end bid or buy sales as I can't buy stock to sell on their site.I am dealing with Morne van Zyl and I need answers. Today the only reply once again is that he will let me know. This is unacceptable!!! This was their mistake!!!! They need to fix this immediately!!!!
0 replies
64 months ago
Service- Non existent
I made a booking on email with Goodness Tshabalala on the 14th January. I am still waiting for my booking confirmation. She does not reply to my emails and not one of the phone numbers are working. They all go to voicemail. So how the hell are you suppose to get hold of them. Since we joined them we had endless problems with bookings. Why are the phones not working??? Since last week. the cell nr still has a christmas message recorded. I don't understand it!!!!
0 replies
64 months ago
Parcelspot-- NO CUSTOMER SERVICE
I booked online on the 5th January 2021 an my parcel was supposed to be collected on the 6th. Today is the 8th and nothing yet!!! They don't answer their phone and do not respond to emails. This is the worst service ever!!! I am running a business so now losing money and clients because of them!! I need an answer, this is not on!!! I thought of using them permanently for y deliveries as their prices are not bad and it was easy to book online, but now, sorry will not use them again!! So I need my package collected or my money back!!
53 replies
67 months ago
DISGUSTED TO SAY THE LEAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is my 3rd review today, as I just don't get any response from the people at Fedex regarding my refund. I send a review on the 1st Oct, and the 7th Oct and no one gets back to me. I have send endless mails asking them what is happening with my refund as I have been begging them for my refund for 6 weeks now!! I have send mails to Zirinia Brown, Daleen Smith, Melani Goolam and I have been phoning the numbers I could find, but no one will let me have the number for their department. Why not??? Are they holy or what, as no one is allowed to talk to them!!!But they can mess the customers around as they please!! This is not on!!!Tuesday I send all the mails to mark pillay in customer service as he is not allowed to give me their contact nr, so he said he will see what he can do. But once again no reply from anyone. I honestly don't know what to do anymore!!!! I have asked Zirina on mail to please phone me or answer my mails so I know what is happening, but they just don't give a **** and no reply whatsoever!! Why must I beg for my money when they make a mistake in sending me the wrong invoice!! This was send my Tskaklani Ndou. So now I ask once again, can someone please come back to me and sort this out!!!!!!!!!! This is influencing my cashflow and what about the interest I have lost on this money!!! Seriously the management at Fedex should catch a wakeup and investigate the staff that is working there as they are just doing as they please and don't give a **** about the clients, as I am not the only one complaining about their service. But once again will someone pick up the phone and have the ***** to phone me???? I wonder!!!!
53 replies
67 months ago
FEDEX- MATTER STILL NOT RESOLVED!!!!!! UNBELIEVABLE
Tomorrow it will be a week since I had to vent to Hellopeter regarding my refund from Fedex that I am waiting for now for almost a month, after numerous mails and no reply from anyone. I don't know what the delay is as Zirina is not communicating with me. I was copied in a mail from Melanie and Daleen to Zirina where they requested an update but nothing. If this matter does not get resolved today, I am taking it further, believe me I had enough!!!!!!!!!!!!!!!!
53 replies
67 months ago
PATHETIC SERVICE!!!!! TAKING THIS MATTER FURTHER!!!!!
At this stage I am very frustarted!!!! The first time I dealt with Fedex they messed up my import documentation. Tsakalani send me the wrong invoice which unfortunately my accounts lady did not check properly and paid the invoice. When I picked it up I mailed Tsakalani and Sipho immediately notifying them of this problem, then Tsakalani escalated the matter to Daleen Smit. I requested for them as well to send me my correct invoice and after numerous emails to Tsakalani, Daleen and Sipho I AM STILL WAITING. After 2 weeks of licking ass, luyckily I came throught to a gentleman named Banele and he helped me immediately with my correct invoice, which I paid and received my goods the following day. I also asked Banele if he could assist with my refund as |I am not getting any joy form those people. He helped me as far as he could and contacted me last week to say Zirina will do the refund. This is now a week later, no refund received yet, and they don't reply to my emails!!!! I am seriously going to take this matter further and I told them that yesterday in a mail, but they just don't give a ****!! They have no passion for their jobs. I seriously think its time management get involved and monitor these people and sort them out, this is horriblke customer service!!!! I was considering opening an account with Fedex but I will not do that anymore, if they can't even sort out one problem. Almost 3 weeks now and NO REPLY!!!!!! PATHETIC!!!!!!!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)