1 reviews | Active since Member
What seems to have started out as an independent and unbiased restaurant app for both consumers and restaurant, has silently seen where there bread is buttered and has abandoned the consumer. I regularly write a review, as of late when the review is positive it is posted, however, a negative review is pulled within hours. Zomato clearly only protect the interests of restaurants and as such I will never trust the reviews, as they are filtering what suits them, the really bad reviews are quietly binned. I took the time out to write to Zomato and ask why my bad (as mentioned, the good ones were posted) reviews (we eat out a lot) were removed, they answered in a very vague way saying my bad posts were seen as spam. My posts are so far removed from spam, it is ludicrous that they even use this angle. I am always very detailed as to why I rated a restaurant poorly, citing exact food ordered, circumstances etc etc. Zomato has become a total farce and purvey restaurant propaganda by exercising this bias against the consumer. Shame on you Zomato.