Unsafe Environment and Poor Management Response at Zone Fitness Parow

I am extremely concerned and disappointed by how an incident at Zone Fitness Parow was handled, both at the time it occurred and in the follow-up thereafter. This is also not the first time that a male member attempts to intimidate me. Last time, it was one of your staff members (view Query # 512205 - [Website])

Approximately two weeks ago, I was involved in a serious confrontation with another gym member while trying to use equipment. I was at the leg press area and noticed there were no suitable weights available nearby. After searching around the gym, I found appropriate weights on what appeared to be an unoccupied machine and began removing them.

A male member then approached me in an aggressive manner, raising his voice and claiming he was using the weights. I calmly explained that the machine was unoccupied and his belongings were placed elsewhere, so there was no clear indication that the equipment was in use.

Instead of resolving the situation respectfully, he became increasingly hostile, shouting at me and repeatedly stepping into my personal space. I questioned his behaviour and attempted to walk away from the situation to report it.

However, as I tried to leave for the second time, the situation escalated further — the individual lunged at me in an aggressive and threatening manner. I was only protected because other male gym members intervened and physically held him back. This was not just a verbal disagreement; it was a situation that could have turned into physical violence.

Despite my attempts to remove myself from the situation, I was continuously provoked and intimidated. I reported the incident to reception immediately after it occurred. While statements were taken, I was informed that the manager was not available at the time. What is even more concerning is the complete lack of follow-up thereafter. After waiting a full week with no feedback or confirmation that my complaint was being handled, I personally contacted the Parow branch and requested to speak to the Operations Manager. The response I received was extremely nonchalant and dismissive. I was told that they were still “waiting for feedback from another manager” and that there was no obligation to share the identity of the individual who behaved aggressively towards me — despite the fact that this incident occurred within their facility and directly affected my safety. It has been two weeks now with no follow up.

This response is unacceptable.

As a paying member, I should not have to chase management for updates after a serious incident involving ************ and attempted physical aggression. I should also not be made to feel that my safety is not a priority.

This entire experience highlights: - A lack of control over member behaviour within the gym - Failure to ensure a safe training environment - Inadequate and delayed management response - A dismissive attitude toward a serious complaint involving physical ************ - No member should feel unsafe, threatened, or unsupported in a gym environment.

I expect: - A full investigation into the incident - Review of CCTV footage - Appropriate action taken against the individual involved - Clear communication and accountability from management - Improved handling of member complaints, especially those involving safety concerns This matter has been handled poorly from start to finish, and I am extremely disappointed in the lack of urgency and professionalism shown by Zone Fitness Parow.

I expect this issue to be taken seriously and resolved without further delay.