Shocking service

We moved over to zonewatch because the whole neighborhood moved over as a neighborhood watch group . I moved both my houses over to them and they installed one of their cameras on my property to monitor the road. We were told we would get access and was giving access to the particular camera that's on one's property. The one house Is a corner plot and when the alarm goes off I get get told they've inspected both sides but clearly they haven't as I'm watching them . I phone them patrol guy comes out again... My camera was down for a while and took forever to rectify but was sorted . I've recently upgraded my internet and the camera has gone offline , I've contacted them no one comes out , I've contacted local nhw to get hold of the manager (that doesn't answer my call ) and get given a repair date . Well almost 5 months later still no camera and cleary the 24 hour monitoring is a lie .... you've had a black screen for 5 months . Thank you for monitoring nothing and taking my monthly payment of both my property's