No internet, no response

So Zoom is failing.

Email sent to Home Connect my ISP:

Good day. I have been without a reliable internet connection since Saturday on my Home Connect fibre line running on the Zoom Fibre network. The service repeatedly shows “Loss of Service”. Yesterday the internet briefly returned, but the 2.4 GHz Wi-Fi network required for my security cameras was not enabled. I contacted support and was told someone would get back to me, but I received no follow-up. Today the connection again shows Loss of Service. I reported the issue two hours ago and have had to follow up again because there has still been no update. I have now been told that Zoom Fibre must inspect the line, but I have not been given any timeframe. This issue has already been ongoing for several days. Please confirm that the fault has been escalated and provide the ticket number and expected technician visit time. I rely on this connection for my security systems and require urgent resolution

And still today after 3 calls to Home Connect Im still without an answer or internet