L
Lewellyn M
Active since Sep 2022
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
No internet, no response
So Zoom is failing. Email sent to Home Connect my ISP: Good day. I have been without a reliable internet connection since Saturday on my Home Connect fibre line running on the Zoom Fibre network. The service repeatedly shows “Loss of Service”. Yesterday the internet briefly returned, but the 2.4 GHz Wi-Fi network required for my security cameras was not enabled. I contacted support and was told someone would get back to me, but I received no follow-up. Today the connection again shows Loss of Service. I reported the issue two hours ago and have had to follow up again because there has still been no update. I have now been told that Zoom Fibre must inspect the line, but I have not been given any timeframe. This issue has already been ongoing for several days. Please confirm that the fault has been escalated and provide the ticket number and expected technician visit time. I rely on this connection for my security systems and require urgent resolution And still today after 3 calls to Home Connect Im still without an answer or internet
53 replies
8 months ago
MiWay refuse to respond in writing - 35% increase!
I emailed this query to Miway on 1 Aug 25 and they refused to respond in writing. They said it is a normal increase and could not supply me with any clarity. Subject: Query Regarding Premium Increase on Home Insurance Policy Dear MyWay Team, I hope this message finds you well. I have noticed that my monthly premium has increased from R512 to R694, which is an increase of approximately 35.6%. However, the insured value of my property only increased from R2.9 million to R3.2 million, which is about 10.3%. Could you please provide a detailed breakdown or explanation of the factors that led to this significant increase in my premium? I would appreciate it if you could clarify whether there were any: Changes to my risk profile (NO CHANGE AS FAR AS I KNOW) Adjustments in base rates Inflationary increases in rebuilding costs Changes in excess or policy (NO CHANGE)
53 replies
11 months ago
Charing for Greenbacks, but no rewards
Charging me for Greenback, but it is not activated on my account. Called Nedbank on 13 May and still not resolved.
0 replies
11 months ago
Nedbank incompetence puts onus on client
I activated Greenback abot a month ago and Nedbank deducted the R30, but did not link my Greenback to my one and only account. I had to contact them to enquire and I asked the reaaon. The agent said that I can write down a reference number and contact them back to get the answer. Poor service.
0 replies
12 months ago
Card blocked
Tried to use my card on Saturday and it kept declining whilst I have funds available. Checked on the Nedbank app and it indicated 'Requires approval'. Dont know what it means. When I contacted the call centre, I spent 16 minutes waiting to be assisted. When I was eventually assited, the agent could not tell me why my card was not working and said it shoulf work now. Tried to use the card today and it still declines.
0 replies
14 months ago
Product replaced
Happy customer. I returned a faulty product and Game4U's supplier refused to replace it citing that I returned and older product and not the once I purchased in January. Game4U engaged with their supplier who eventually agreed to replace it. Thanks Support@game4U.
0 replies
14 months ago
Harrassment
I'm not a client, but Tracker is harrassing me with their calls offering their service. Different agents called me 3 times today after I told them last week that they should stop calling me.
106 replies
16 months ago
Live Support no response after 30min
Paid via eft from Nedbank 12 hours ago. Used correct reference and did not receive tokens. Contacted Abigail at Live Support and after nearly 30min without an update or response, I decided to leave support page. I just want clarity and waited 30min for nothing, wasting 30min of 2025 Eish
56 replies
19 months ago
Unauthorised debit
Unauthorised pending debit of R6200 on my account and nedbank cant explain why the debit is showing nor who is debiting me. Spent 50 minutes calling nedbank with no success.
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
2 (9.090909090909092%)
3 Star
5 (22.727272727272727%)
2 Star
1 (4.545454545454546%)
1 Star
11 (50%)