Poor Service – Payment Not Allocated by Zoom Fibre

I am extremely disappointed with the service I received from Zoom Fibre.

I made a payment of R300 on 29 December via First National Bank online banking. However, the payment is still not reflecting on their system.

I contacted them and provided proof that the payment was made, including the email confirmation from my bank, but they are insisting that I must provide a PDF proof of payment and 3 months bank statements.

I contacted my bank, and they confirmed that they do not provide a PDF proof of payment for certain online transactions, which makes it impossible for me to provide the document Zoom Fibre is requesting.

Despite explaining this and sending the available proof, Zoom Fibre refuses to allocate my payment, leaving my account unresolved.

This is very frustrating as I have paid my money but they are not willing to assist or resolve the issue.

I would not recommend anyone to use Zoom Fibre if this is how they treat paying customers.

I request that Zoom Fibre investigate and allocate my payment immediately.