WHATSAPP AGENTS ARENT HELPFUL ZERO ACCOUNTABILITY. HAS MY INSTALLATION REQUEST LOADED OK YOUR SYSTEM AND SCHEDULED ACCORDINGLY???

Had the worst service with the WhatsApp agents. Zero accountability. Requested for an additional installation for an outside building on the 2nd of March to date no feedback. Nhlakanipho was supposed to load my request as I had send him my Proof of Address and installation information. He closed the chat on me when I requested for a process after capturing. Did a follow up again via WhatsApp and instead of Sifiso helping me he said I should call tomorrow and speak to Nhlakanipho with regards to feedback nd closed the chat on me and I requested why can't he give me feedback as my request should be loaded on the system. I also mentioned to him that the 010 number isn't going through so it will be difficult to get hold of him tomorrow and he closed the chat on me without any response. Are your agents trained the same way to close chats on customers when asked to provide feedback because it seems like it's a pattern now.