LD
Lee-Ann Duka
Active since May 2013
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
WHATSAPP AGENTS ARENT HELPFUL ZERO ACCOUNTABILITY. HAS MY INSTALLATION REQUEST LOADED OK YOUR SYSTEM AND SCHEDULED ACCORDINGLY???
Had the worst service with the WhatsApp agents. Zero accountability. Requested for an additional installation for an outside building on the 2nd of March to date no feedback. Nhlakanipho was supposed to load my request as I had send him my Proof of Address and installation information. He closed the chat on me when I requested for a process after capturing. Did a follow up again via WhatsApp and instead of Sifiso helping me he said I should call tomorrow and speak to Nhlakanipho with regards to feedback nd closed the chat on me and I requested why can't he give me feedback as my request should be loaded on the system. I also mentioned to him that the 010 number isn't going through so it will be difficult to get hold of him tomorrow and he closed the chat on me without any response. Are your agents trained the same way to close chats on customers when asked to provide feedback because it seems like it's a pattern now.
53 replies
15 months ago
No connection since Thurs morning to date
We are having the same problem each and every month... Towards month end we suddenly loose connection for 4-5 days or more and worse is that we don't get any compensation from Zoom Fiber and Home Connect. Do we have to suffer like this every month with the same problem. We work from home and now we must also pay for data as back while we pay for WiFi... This is really unfair
53 replies
15 months ago
No connection since Thurs morning to date
We are having the same problem each and every month... Towards month end we suddenly loose connection for 4-5 days or more and worse is that we don't get any compensation from Zoom Fiber and Home Connect. Do we have to suffer like this every month with the same problem. We work from home and now we must also pay for data as back while we pay for WiFi... This is really unfair
53 replies
18 months ago
Paying for Fibre but no Connection
Every month we loose connection for about 3-4 days, we call the service provider Home Connect and they escalate our query to Zoom Fiber. Again we are left without connection since Sun and the issue hasn't been resolved. Noone compensates us for all days lost without connection worse I work from home and I must find alternative options to work while am paying for Fiber that's not working. This is really unfair, yes check my records, even last month same issue. Come the 7th I must pay Home Connect their money but I didn't have connection for 3-4 days. This is really unfair.
53 replies
18 months ago
1 Retirement savings taxed twice after submitting a withdrawal
My brother worked for a certain company in EC and was dismissed in Aug, Oct we claimed for his Retirement money which was a lumpsum only for him to get Two port payment... Mind you we didn't apply for Two pot withdrawal but for his money to be transferred into his bank account. We enquired via the previous employer only to be told that that's how Old Mutual is processing claims why because He will be taxed for Two pot which he didn't apply for, then the remainder of the money will also be taxed again when they do the actual claim. So old mutual is putting 1 claim twice why? When we was dismissed in Aug Two pot wasn't implemented, when we were busy with the claim he was no longer employed so why process a claim on two pot??? 1 retirement savings taxed twice 😡😡
159 replies
30 months ago
Had a pleasant conve...
Had a pleasant conversation with Phumelela who assisted me with restoring my connectivity
262 replies
63 months ago
Covid19 Refund since March 2020
HI...last year we were scheduled to fly to Durban from Johannesburg , bought return tickets. Due to the lockdown our boat cruise (MSC) trip was cancelled and we have been trying to get our refund from Kulula to date still no refund. MSC gave us our refund, we logged a refund with kulula last year March, spoke to a lady by the Name of Unathi Ngalathi on the 27Jan 2021 to further process our refund still no response. 20 minutes on the phone today no-one answered my call at Kulula. unfortunately one of the passenger who booked with us passed on due to Covid19 while waiting for her refund. Please bring back our money....
0 replies
70 months ago
Good service
Big ups to the Security guard at checkers in Southgate. My mum who is a pensioner didn't have to wait in a long queue to shop.
0 replies
70 months ago
Can't return a small item or exchange
I bought a dress on the 30 May 2020 from EarthChild Mall of the south and I couldn't return it due to the pandemic so I went to southgate EarthChild to return the item and I was told it's over 30 days. Why does such a rule apply if u still have a slip and we are still facing a pandemic. I live with my mum who is 62yrs old nd an 8year old, how is one supposed to be going to the malls in such times? This is really unfair, I only go out when I take my mum to get her pension grant money. Now I have an item that's too small nd I can't return it
105 replies
70 months ago
Happy Client
Wow, after so much hassle, driving around and countless requests for help Thobile / Thobeka from FNB Campus Square branch came to my rescue. She was really helpful and efficient. My debit order disputes were reversed today. Thank you sisi for all your help nd hardwork. I was able to pay my car today. Keep up the good work. New account opened as well, girl you are a star.
105 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
12 (63.1578947368421%)