I ordered 6 pairs of their traditional shoes that they are selling last year it was a hustle to get them till I called and called and I received then

I ordered 6 pairs of their traditional shoes that they are selling last year it was a hustle to get them till I called and called and I received then. This year on the 12th of January I ordered 2 pairs its still a hustle till today, when I called them they don’t answer when they answer they say my line is bad as if they don’t hear me. I even suggested that they can refund me if it’s difficult to finish my pairs till today I did not receive my order