Horrible service with unrealistic ETA

Good day Fortunate, We sincerely apologise for the poor experience you had and for the delay in your delivery. This is certainly not the level of service we aim to provide, and we understand how frustrating an unrealistic ETA can be. The delay was caused by an unexpected surge in orders at the store, which resulted in deliveries being batched and impacted delivery times. Unfortunately, this affected your order and led to the experience you described. Your feedback has been noted and shared internally so we can improve our delivery planning and communication going forward. We truly regret the inconvenience caused and appreciate you taking the time to raise this with us. Kind regards,
 Team Zulzi