Zulzi
3.8|912 reviews
NS
Nomvula S
1 reviews | Active since Member
05 Feb 2026, 08:13
Payment Taken but Orders Not Fulfilled – Partial Refund Only
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled.
For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding.
I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided.
This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds
I expect this matter to be resolved urgently.
Helpful (0)
Replies (336)0
Replies (336)Zulzi's replyOfficial
05 Feb 2026, 09:03Good day Nomvula,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by your experience.We acknowledge that payments were deducted for your orders placed on 27 January and that only one refund has been processed to date. We understand how concerning this is, particularly where orders were not fulfilled and duplicate debits occurred, and we apologise for the delay in resolving the outstanding refunds.
To assist us in resolving this urgently, please reply to this with your order number(s) or email us directly at info@zulzi.com so our team can investigate and process the remaining outstanding refunds as a priority.We also acknowledge the difficulty experienced in reaching our customer support line and apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our service.Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Kind regards,
Zulzi team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by your experience.We acknowledge that payments were deducted for your orders placed on 27 January and that only one refund has been processed to date. We understand how concerning this is, particularly where orders were not fulfilled and duplicate debits occurred, and we apologise for the delay in resolving the outstanding refunds.
To assist us in resolving this urgently, please reply to this with your order number(s) or email us directly at info@zulzi.com so our team can investigate and process the remaining outstanding refunds as a priority.We also acknowledge the difficulty experienced in reaching our customer support line and apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our service.Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Kind regards,
Zulzi team
Best regards,
Zulzi's reply05 Feb 2026, 09:03
Official
Good day Nomvula,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by your experience.We acknowledge that payments were deducted for your orders placed on 27 January and that only one refund has been processed to date. We understand how concerning this is, particularly where orders were not fulfilled and duplicate debits occurred, and we apologise for the delay in resolving the outstanding refunds.
To assist us in resolving this urgently, please reply to this with your order number(s) or email us directly at info@zulzi.com so our team can investigate and process the remaining outstanding refunds as a priority.We also acknowledge the difficulty experienced in reaching our customer support line and apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our service.Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Kind regards,
Zulzi team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by your experience.We acknowledge that payments were deducted for your orders placed on 27 January and that only one refund has been processed to date. We understand how concerning this is, particularly where orders were not fulfilled and duplicate debits occurred, and we apologise for the delay in resolving the outstanding refunds.
To assist us in resolving this urgently, please reply to this with your order number(s) or email us directly at info@zulzi.com so our team can investigate and process the remaining outstanding refunds as a priority.We also acknowledge the difficulty experienced in reaching our customer support line and apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our service.Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
Kind regards,
Zulzi team
Best regards,
NS
Nomvula S's updateReviewer Update
05 Feb 2026, 09:08Order numbers as per your request #X75JPJB and #75GX34
NS
Nomvula S's update05 Feb 2026, 09:08
Reviewer Update
Order numbers as per your request #X75JPJB and #75GX34
NS
Nomvula S's updateReviewer Update
05 Feb 2026, 09:10#75JPJB & #75GX34
NS
Nomvula S's update05 Feb 2026, 09:10
Reviewer Update
#75JPJB & #75GX34
Zulzi's replyOfficial
05 Feb 2026, 13:06Good day Nomvula,
Please note we have credited you the funds of the remaining refund. We extend our deepest apologies on the inconvenience we have caused you.
Kind regards,
Zulzi team
Please note we have credited you the funds of the remaining refund. We extend our deepest apologies on the inconvenience we have caused you.
Kind regards,
Zulzi team
Best regards,
Zulzi's reply05 Feb 2026, 13:06
Official
Good day Nomvula,
Please note we have credited you the funds of the remaining refund. We extend our deepest apologies on the inconvenience we have caused you.
Kind regards,
Zulzi team
Please note we have credited you the funds of the remaining refund. We extend our deepest apologies on the inconvenience we have caused you.
Kind regards,
Zulzi team
Best regards,
NS
Nomvula S's updateReviewer Update
05 Feb 2026, 13:10There’s still one transaction missing from #75GX34 which was debited twice and refunded once. Another amount of R143.97.
NS
Nomvula S's update05 Feb 2026, 13:10
Reviewer Update
There’s still one transaction missing from #75GX34 which was debited twice and refunded once. Another amount of R143.97.
Zulzi's replyOfficial
06 Feb 2026, 07:25Hi Nomvula,
We will contact you soon please keep your phone next to you.
Kind regards,
Zulzi team
We will contact you soon please keep your phone next to you.
Kind regards,
Zulzi team
Best regards,
Zulzi's reply06 Feb 2026, 07:25
Official
Hi Nomvula,
We will contact you soon please keep your phone next to you.
Kind regards,
Zulzi team
We will contact you soon please keep your phone next to you.
Kind regards,
Zulzi team
Best regards,