Zulzi
3.8|912 reviews
IL
Itebogeng L
1 reviews | Active since Member
08 Feb 2026, 16:52
Surge charge forced on me!
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
Helpful (0)
Replies (112)0
Replies (112)Zulzi's replyOfficial
08 Feb 2026, 18:59Good evening Itebogeng
Thank you for sharing your feedback with us. We understand the frustrations regarding this matter and we appreciate you raising this concern.
Surge fee is applied automatically during peak hours of exceptionally high demand to ensure that orders can still be fulfilled as reliable and quick as possible. Unfortunately this fee cannot be manually removed.
We understand you would prefer to wait longer rather than pay a surge fee, and your feedback is valuable as we continue reviewing how we communicate and apply surge pricing.
Thank you for your understanding. Please don't hesitate to contact our customer support for any further assistance.
Kind regards
Team Zulzi
Thank you for sharing your feedback with us. We understand the frustrations regarding this matter and we appreciate you raising this concern.
Surge fee is applied automatically during peak hours of exceptionally high demand to ensure that orders can still be fulfilled as reliable and quick as possible. Unfortunately this fee cannot be manually removed.
We understand you would prefer to wait longer rather than pay a surge fee, and your feedback is valuable as we continue reviewing how we communicate and apply surge pricing.
Thank you for your understanding. Please don't hesitate to contact our customer support for any further assistance.
Kind regards
Team Zulzi
Best regards,
Zulzi's reply08 Feb 2026, 18:59
Official
Good evening Itebogeng
Thank you for sharing your feedback with us. We understand the frustrations regarding this matter and we appreciate you raising this concern.
Surge fee is applied automatically during peak hours of exceptionally high demand to ensure that orders can still be fulfilled as reliable and quick as possible. Unfortunately this fee cannot be manually removed.
We understand you would prefer to wait longer rather than pay a surge fee, and your feedback is valuable as we continue reviewing how we communicate and apply surge pricing.
Thank you for your understanding. Please don't hesitate to contact our customer support for any further assistance.
Kind regards
Team Zulzi
Thank you for sharing your feedback with us. We understand the frustrations regarding this matter and we appreciate you raising this concern.
Surge fee is applied automatically during peak hours of exceptionally high demand to ensure that orders can still be fulfilled as reliable and quick as possible. Unfortunately this fee cannot be manually removed.
We understand you would prefer to wait longer rather than pay a surge fee, and your feedback is valuable as we continue reviewing how we communicate and apply surge pricing.
Thank you for your understanding. Please don't hesitate to contact our customer support for any further assistance.
Kind regards
Team Zulzi
Best regards,
IL
Itebogeng L's updateReviewer Update
08 Feb 2026, 19:01Just remove the the charge. Give me an option that’s all. I’ve tried ordering at different times to the day. It’s still there! You guys offer me promo codes to “come back” I’d love to. Just remove the surge
IL
Itebogeng L's update08 Feb 2026, 19:01
Reviewer Update
Just remove the the charge. Give me an option that’s all. I’ve tried ordering at different times to the day. It’s still there! You guys offer me promo codes to “come back” I’d love to. Just remove the surge