Unhappy with 10bet

Firstly I would like to start by saying that my experiences with 10bet exceeds the losses that I have experienced . Across the past 18 months , its been an absolute nightmare speaking to the account managers and support staff individuals. Firstly I joined bet based on the positive reviews on hello Peter however this turned out to be a lie. I read all these posts and I wonder if this is correct cause my experiecne till this moment is awful. My first account maanger Penny was so *********** , the first time that I complained to her , she didnt understand what I was saying about my experiences nor did she help me along my journey within bet. During my journey with Penny as my acccount manager , I experienced probably R120000 loss & she did not help or support/explain to myself the rules and regulations.I experienced issues with losses , technical glitches with games & withdrawals being processsed after 5 days. Rudy became my account manager in 2025 & my losses increased collectively to R200000( losses across my tenure in 10bet) however he is supportive & attentive when dealing with my complaints.I made a decision to reduce my gaming activity on 10bet across last year October & I was removed from the VIP status without any advance communication.Please beware , you will be removed from the VIP status if you dont gamble excessively.After noticing I didnt receive a cashback bonus than I received a message informing me that I am removed yet no one sent me any communication prior to this. I received feedback in January 2026. I spoke to the agent called Zoey & she promised me that she would be in touch after escalating the matter further with management.The next week , i experienced technical glitches which resulted in losses of R5000 & I was spoken extremely rudely by the 10bet representatives which I escalated to the gambling board & shared screenshots of the message. I started deposting funds in March 2026 & noticed the same issue , technical glitches & losses are excessive. I raised a complaint on hellopeter yesterday & was requested to contact 10bet again however when I contacted 10bet I spoke to Zoey & she assured me that I will receive feedback - But to my surprise she is a pathelogical **** & didnt escalate anything nor did I receive proper feedback this is my second interaction with Zoey & on both occasions she has blatantly **** than she has escalated matters & failed to follow through on the actions.I followed up again on the 7th of March 2026, Spoke to Steven - I was expecting 10bet to employe staff that understands english however I am suprised that they employee staff whom dont understand english nor did he want to support. He sent me a long story that he copied from his notepad or complaince scripts.I kept on asking questions & he didnt acknowledge or respond to my questions . Always diverted from the question.I asked to speak to a manager than he ignored me.I asked to share details around my net loss /profit - he said that i broke even & didnt experience any losses.I asked him to send me my total depostis & withdrawals cause he quoted these numbers & penny used to share this information with me on whatsapp.He sent me POPI act from 10bet & refused to explain the purpose of the document & why he is sending it to me.I want to request 10bet to utilize my services when recruiting staff , I am a trained recruiter & can support with finding the right cailbre of staff for your business. I lost over R200000 on this platform & you expect me to be happy