14 on chartwell was a disaster

We went today for a ‘QUICK” Lunch after a run on the promenade. Place was deserted outside and fairly empty inside, so we thought service would be quick, especially ordering 1x chicken and 1x beef burger. After waiting for approximately 45min after placing our order, I tried to get our waiters attention (with not much success). The manager must have noticed my attempt and ask if everything is all right and I responded with a firm NO, as I don’t believe that 2x burgers would take that long. He did say that he will investigate…my GF did mention to me that they most probably forgot about our food and it would be sitting in the kitchen, cold, waiting to be served! SHE WAS SPOT ON!!! The manager came out within a few seconds later with our food, which indeed was cold. I mentioned this to the manager and he took our food back to the kitchen with a simple “sorry”. Another 10min later, we got our burgers (warmed up or newly made, I wouldn’t know) and that was it. Service was shocking and food was below average. I certainly have been far too disappointed to ever go back or recommend the place to my friends. First time there was also our last time.