1LIFE INSURE NOT TRUSTWORTHY RELIABLE

My aunt had a policy with Emerald and had my sister in law who passed away in 2018.My aunt failed to change her beneficiary and it happenens that on 1July 2025 she passed away.My husband phoned to know what was going to happen because my aunt's beneficiary died before the policy holder Boniswa Reginah Nofemele whom I say passed on on 1 July 2025.Emerald told him that the family need to have a letter of authority to have the money claimed and they emailed my husband at thomasprofessor2002@gmail.com the statement of my aunt's policy.and further sent him a form that the holder of the letter of authority should complete.After the long wait for the letter a claim was lodged against 1life who is an insurer of Emerald.1life fails to give me an update about the status of the claim even to acknowlege the reciept of the claim unless i phone them.We have a funeral day scheduled for 11July 2025,and only to be told by these *******s that i need to furnish them with the id no of my sister in law who passed on in 2018.Why these parasites did not tell us that they would need this id no day one we called them,why wait for me to call them to tell me what they need from me.Are they doing this to frustrate us as a bereaved family or withhold the money that my aunt paid tirelessly throughout the years.Do they in their dumbness understand the meaning for the letter of authority?do they know that it is a legal document that binds the nominee,hay shame zizibhanxa uba banjalo.Why did they make us go apply for the letter of authority and yet they will still require something that is below this legal doc in terms of weight?1life is an insurer to Emerald and these people are sweet talkers who target pensioners and promise to give them silver and gold when they pass on they do not explain all these hassles that 1 will experience upon claiming.I want the whole world to know who Emerald and 1life are,I am going to make noise on all platforms of social media.You are filthy rich for nothing while the people you pretend to serve are suffering.You have suvked my aunt's money until she died now you telling us k...k.I will inform all the old ladies in my area and in my village to cancel any business with ababantu bangcolileyo.I curse the day my aunt ever signed up a policy with these people who target old age people knocking at our household doors as if they going to better people's lives yet they parasite.futseek maan why cant the liase with Home Affairs to look what they want or verify that my sister in law passed on.To top it all my sister is not a policy holder,my aunt is.why do we have to battle to claim the money she has been banking for her to be burried.