m

I would like to warn the public to be very careful, I took a cellphone insurance with this company last year Jul, I was insured for R20'000, with access fee of R1000. In January I was ****** of my cellphone. I then submitted a claim, gave them ICT number, Police case number, Affidavit... I was then asked by underwriter(Monitor SA) to submit a selfie holding ID... 3 days later I followed up and was told Police case number cannot be verified. I had to make a conference call with police and the underwriter to get case number verified. Again days went by with no update. I had to call and follow up, I was then told to get device history from my network provider(cellC). Network said they don't issue that, It took me 2 weeks of talking with CellC and underwriter also making several conference calls, claim was approved, but access fee has increased to R2'300 from R1000............ I was insured 20k, they gave me same phone difference colour cheaper worth 10k....was not even given other option to chose from. As per the underwriter, customer can accept what the underwriter gives him.