Rude Agent! Bad service!

I was ready to give this insurance company a 5-star rating, though I have had to call almost every day to get the process moving. I had accepted responsibility to accelerate the process as I never get updates voluntarily. However, after dealing with an aggressive agent who identified herself as Nosi Ngcobo, I’ll give a 3 star. It is frustrating losing stuff, hence we insure, to then get the process moving only when I call and be given a lecture when I am requesting an update is even worse!

We all can have a bad day, but all businesses must strive to treat all its clients fairly, with respect. High-pressured environments, too, require no rudeness!