AA
AA Auto Centre
Unclaimed Business
AA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About AA Auto Centre
AA Auto Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked AA Auto Centre across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2024, 11:47
AVOID AA AUTO CENTRE MENLYN RETAIL PARK AT ALL COST!!!
My vehicle's computer gave issues on Monday 9 Dec 24. I called AA Auto Centre Menlyn Retail Park same day, explained my problem and received an appointment for Wednesday 08:00. I called Wednesday afternoon after they never got back to me. I was told they only have one technician servicing four franchises and that the technician can only look at my car on Friday, 13 Dec 24. I phoned 10:30 after again not hearing from them. The manager said he was only planning on getting back to me at 12:00 as he couldn't get a hold of the technician. After again not getting any feedback I phoned at 13:00 to be told the manager is on a test drive, yet the person who answered my call said the technician won't be looking at my car today. I asked for the manager to call me, which he did about 30 minutes later. I told him I have to travel to Potch and need my car to they need to arrange a car for me. He said he cannot help me and that the technician was only going to give a quote. I asked for the franchise owner's number but was told they're not allowed to give that number out. The AA helpline also couldn't help me. They honestly don't even deserve the one star I gave them. I want to be reimbursed for the one-night accommodation in Potch that I was too late to cancel.
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2024, 11:47
AVOID AA AUTO CENTRE MENLYN RETAIL PARK AT ALL COST!!!
My vehicle's computer gave issues on Monday 9 Dec 24. I called AA Auto Centre Menlyn Retail Park same day, explained my problem and received an appointment for Wednesday 08:00. I called Wednesday afternoon after they never got back to me. I was told they only have one technician servicing four franchises and that the technician can only look at my car on Friday, 13 Dec 24. I phoned 10:30 after again not hearing from them. The manager said he was only planning on getting back to me at 12:00 as he couldn't get a hold of the technician. After again not getting any feedback I phoned at 13:00 to be told the manager is on a test drive, yet the person who answered my call said the technician won't be looking at my car today. I asked for the manager to call me, which he did about 30 minutes later. I told him I have to travel to Potch and need my car to they need to arrange a car for me. He said he cannot help me and that the technician was only going to give a quote. I asked for the franchise owner's number but was told they're not allowed to give that number out. The AA helpline also couldn't help me. They honestly don't even deserve the one star I gave them. I want to be reimbursed for the one-night accommodation in Potch that I was too late to cancel.
0
Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
2 Jun 2024, 11:31
Recklessness, Poor service, and unjustified Daylight *******.
I have not come across this level of poor service in my life. I took my car to the AA Auto Centre in Strydom Park, Randburg. The car had a starting problem. They told me there were problems with the timing, and I had to pay a 50% deposit since it was an involved job. At that time, the total quotation was R22k. This job took them approximately six months to complete. No updates, no feedback—I had to call them literally every week to get a progress update. On regular occasions, I was told the service person dealing with the car was out of the office and no one else had the update. On other occasions, I was told he was busy with another client and he would call back, but he never did. Before the six-month period ended, I found out that my bill had increased from R22k to R45k. They had written notes on the job card detailing what had been done to the car, which had not been communicated to me and which I had no way of proving. By the way, this is a car with a market value of around R30k, which I now had to contend with fixing for 150% of its market value. Either that or I would have to give them the car for free. Eventually, I got the car back. Within two days, the car had the same problem I originally took it in for. Which means that R45k had been spent on fixing a non-existent problem. I took it back, and as it turns out, it was something minor, and I got the car back again within a few days. A week later, I got stuck in traffic. It turns out they forgot to connect one of the water pipes and the car was now overheating. Again, I returned it. Again, I got it back a few days later. On the day I went to pick it up, within five meters I could tell the brakes were not working. I got out of the car and told them. As it turns out, there was a brake pressure pipe that they had forgotten to connect. By this point, I had spent close to R55k on extra this and that. As I write this note, the car has another leak and won't start. I can't believe that one place, which carries such an old, trusted brand, could get away with treating clients with such uncontrolled levels of recklessness, poor service, and unjustified daylight *******.
Helpful (0)
|Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
2 Jun 2024, 11:31
Recklessness, Poor service, and unjustified Daylight *******.
I have not come across this level of poor service in my life. I took my car to the AA Auto Centre in Strydom Park, Randburg. The car had a starting problem. They told me there were problems with the timing, and I had to pay a 50% deposit since it was an involved job. At that time, the total quotation was R22k. This job took them approximately six months to complete. No updates, no feedback—I had to call them literally every week to get a progress update. On regular occasions, I was told the service person dealing with the car was out of the office and no one else had the update. On other occasions, I was told he was busy with another client and he would call back, but he never did. Before the six-month period ended, I found out that my bill had increased from R22k to R45k. They had written notes on the job card detailing what had been done to the car, which had not been communicated to me and which I had no way of proving. By the way, this is a car with a market value of around R30k, which I now had to contend with fixing for 150% of its market value. Either that or I would have to give them the car for free. Eventually, I got the car back. Within two days, the car had the same problem I originally took it in for. Which means that R45k had been spent on fixing a non-existent problem. I took it back, and as it turns out, it was something minor, and I got the car back again within a few days. A week later, I got stuck in traffic. It turns out they forgot to connect one of the water pipes and the car was now overheating. Again, I returned it. Again, I got it back a few days later. On the day I went to pick it up, within five meters I could tell the brakes were not working. I got out of the car and told them. As it turns out, there was a brake pressure pipe that they had forgotten to connect. By this point, I had spent close to R55k on extra this and that. As I write this note, the car has another leak and won't start. I can't believe that one place, which carries such an old, trusted brand, could get away with treating clients with such uncontrolled levels of recklessness, poor service, and unjustified daylight *******.
0
Replies (0)