Active since Feb 2017
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5 reviews16 months ago
AVOID AA AUTO CENTRE MENLYN RETAIL PARK AT ALL COST!!!
My vehicle's computer gave issues on Monday 9 Dec 24. I called AA Auto Centre Menlyn Retail Park same day, explained my problem and received an appointment for Wednesday 08:00. I called Wednesday afternoon after they never got back to me. I was told they only have one technician servicing four franchises and that the technician can only look at my car on Friday, 13 Dec 24. I phoned 10:30 after again not hearing from them. The manager said he was only planning on getting back to me at 12:00 as he couldn't get a hold of the technician. After again not getting any feedback I phoned at 13:00 to be told the manager is on a test drive, yet the person who answered my call said the technician won't be looking at my car today. I asked for the manager to call me, which he did about 30 minutes later. I told him I have to travel to Potch and need my car to they need to arrange a car for me. He said he cannot help me and that the technician was only going to give a quote. I asked for the franchise owner's number but was told they're not allowed to give that number out. The AA helpline also couldn't help me. They honestly don't even deserve the one star I gave them. I want to be reimbursed for the one-night accommodation in Potch that I was too late to cancel.
0 replies
53 months ago
Laptops@Cost #Best laptop shop EVER!!
I thought someone was running a scam when I saw the laptop with the specs I wanted at a price that other suppliers won't be able to match, not by far! I actually drove through from Pretoria to check it out personally before parting with my money. It was on Black Friday but the price wasn't even a Black Friday special! I was genuinely pleasantly surprised by Martin's friendly service. Martin responded immediately with advice (that worked) when I thought something was wrong with the laptop charger two weeks after purchasing it. All in all a great experience! I highly recommend Laptops@Cost to everyone! 🤗
53 replies
91 months ago
Mitsubishi Menlyn - unethically sells spraypainted car
My dissatisfaction with Mitsubishi continues. Following my ordeal last week where it took a week to discover that my Mitsubishi ASX ceased due to one fuse (!), I lost confidence in the brand and decided to trade it in on another car. I purchased my Mitsubishi ASX from CMH Menlyn in December 2016 as a demo model. I was told that the car salesman who previously drove it didn’t treat the car well but that it was in good shape. They have given me good service in the past so I considered trading in my ASX on a Mazda CX5. I was quickly told that they would give me R200000 as a trade-in value. I looked at other vehicles too and Suzuki Centurion offered me R180000. I was horrified when Subaru Centurion only offered me R150000 on the basis that the bonnet had been spray-painted! I had to be told how to see it (it feels rough around the edges). I visited the dealership yesterday and spoke to the dealer principal Pieter. He looked at the car and confirmed that the bonnet had been spray-painted. He alluded that I could have spray-painted the vehicle yet said he’s not pointing fingers (!), that two years had passed and that he would have to look at the file. He said that he would get back to me this morning. He didn’t. When I shared my story with my colleagues, one of them told me that he saw that the bonnet had been spray-painted a week within the time that I bought it but that he didn’t want to burst my bubble so he kept quiet. He said he would give an affidavit to that effect. I phoned Pieter at 12:45 this afternoon. He didn’t apologise for not getting back to me, basically told me that there is nothing on the file to indicate spray-paint costs. He asked why my colleague didn't tell me..! He asked if I want to use it as a trade-in (the cheek, given the circumstances)! I told him I demand a new bonnet. He replied that two years had passed and that they have no interest in my claim. I told him I would take it further on Hello Peter and social media and he said I’m welcome and that I can even go to the ombudsman. Clearly he doesn’t know me. I wonder if the person who gave me the R200000 trade-in noticed the spray-paint? I request that Mitsubishi South Africa investigate the matter as a matter of urgency and to involve the previous sales person José André who no longer works there. I want a replacement bonnet, nothing more, nothing less! I also need to know what the process is to take this up with the Ombudsman if I don't get a favourable response!
0 replies
91 months ago
Don't EVER buy a Mitsubishi if you value customer care!
Thursday 25 October My Mitsubishi ASX broke down in Lephalale in the morning; tomorrow it will be a week! I'm from Pretoria and can apparently claim back R500 for vehicle rental on time only... Vehicle was towed to nearest dealer, Mercurius Motors in Lephalale... Friday Mohammad Suleman of Mercurius Motors didn't contact me Friday morning as promised.. I contacted Mitsubishi Customer Care (sic) and was 'helped' by David... long story short, my Discovery Insure tracking device was considered to be the main suspect to the mechanical fault.. after long to-ing and fro-ing I basically cancelled my Discovery Insure just so that the device could be removed... only on Monday though.. Monday I have to find out myself when the tracking device is being removed as apparently feedback is not a customer care function.. At NO time during this week-long ordeal was I EVER contacted to be provided with feedback unless I asked for it! Monday afternoon I am told that there is another mysterious device that may be causing interference. Its the park distance control the Mitsubishi Menlyn had fitted for me PRIOR to me purchasing the vehicle which never gave problems before... a Polokwane service provider can unfortunately only look at it on Tuesday... Tuesday The Polokwane service provider does not want to disconnect the park distance control , even though I permitted it. It takes Mohammad and David a whole day to decide that the car can be towed to Mitsubishi Menlyn, yet I have to call to find that out... Wednesday David calls me (!) with the news that my car would be towed to Pretoria today. He promises to give me an update by 11am, but as I have gotten used to by now that call never happens.. Wednesday AFTERNOON I call Roadside Assistance to find out where my car is. Before dropping the call a lady tells me that it is at Mitsubishi Menlyn . I call again and a gentleman tells me no the truck is still on its way to Menlyn. I have to spell out that I want to know where my car is now and he tells me to hold on (which I did for 5 minutes). He comes back and tells me the driver says he is past Bella Bella. The above sounds like some progress is made and since Roadside Assistance cannot provide me with the Towing company's number I call them myself. I get the driver's number and he tells me yes, he just past Bella Bella ON HIS WAY TO POLOKWANE which basically tells me Roadside Assistance lied to me. I am hoping the car will be in Menlyn tomorrow. I have a lift there and will be taking leave to sell my ASX as quickly as possible after its fixed. I never want another Mitsubishi, not even for free! Not because my ASX broke down. Because I do not identify with a company and a brand that has zero interest in customer care, do not understand the concept of giving feedback and fails to understand that roadside assistance needs to take customers into consideration who get stranded!
105 replies
112 months ago
Getting a new insurer out of this
<p>My new Mitsubishi ASX's windscreen got a chipp and immediate crack late on 26 January 2016 which I reported to Outsurance on Friday 27 January 2017 (Claim ********** 58). I asked for a manufacturer windscreen as I was under the impression other windscreen makes are inferior. I also said this is urgent as although I stay in Pretoria I often travel to Lephalale for work hence I need a new windscreen by Friday 3 February.</p> <p>PG Glass SMSed me the next day (claim # ********** ) so I called them. The lady quickly told me that it would be Shatterproof. I got on the phone with Outsurance and contacted their two other service providers (Glassfit and National Autoglass) myself. Long story short PG Glass said they'd order the glass and I'd have it by Friday as requested. I contacted Outsurance again who said they'd keep me in the loop (which they didn't do) so when I followed up on Monday, PG Glass Menlyn told them the glass wouldn't be there this week.</p> <p>I said that although my policy doesn't cover it, I will insist on a vehicle because they're messing me around. I had to contact the Outsurance woman (Tammy) every day as she didn't get back to me as she said she would.</p> <p>Eventually by Wednesday she said PG Glass Menlyn (who couldn't help me on Tuesday) suddenly found a windscreen and could help me by Thursday. Suspecting this to be too good to be true I drove to them personally. It was to good to be true. There was no windscreen, but the manager sat me down and explained that Shatterproof glass is equally good, wouldn't affect my warrantee. He phoned around and confirmed they had a Shatterproof windscreen in stock.. it would be installed on Thursday afternoon. Just before the appointment I removed the e-tag, licence disk and power station site sticker and the phone rang... Yep, there was a problem and it turns out there is NO Shatterproof windscreen either! He would call me back the next morning...</p> <p>I phoned Mitsubishi Menlyn and asked the sales person from whom I bought the Mitsubishi in November how there could be no ASX windscreens in the country. He said he'd call me back in 10 minutes but within 5 minutes he did, saying the supplier who fits windscreens for them could either fit one shortly or sell one to Outsurance's service provider to fit to my vehicle. He said he'll send me the quote Friday morning.</p> <p>I am asking that someone from Outsurance who has a clue of customer service call me urgently so that this can be resolved.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
56 replies
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1 (20%)
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0 (0%)
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1 Star
4 (80%)