AIE - Academic Institute of Excellence
Verified Business
AIE - Academic Institute of Excellence
Verified Business
34 Reviews (last 12 months)
Responds in 11 hours 46 min
AI Review Summary
Based on recent customer reviews, AIE - Academic Institute of Excellence receives highly polarised feedback. Positive reviews consistently praise dedicated lecturers such as Brendon Magwagwa, Anne-Marie Jordaan, and Preshni Govender for their patience, engaging teaching, and willingness to assist beyond class hours. Helpful student advisors also earn praise. However, a significant number of negative reviews highlight severe delays in certificate issuance, often spanning many months or years, poor communication and follow-up from administrative staff, misrepresentation of course delivery formats, and unresolved technical and portal issues during assessments.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
11h 46mReply Time
0 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 14 hours 32 min
TrustIndex
0
Ranking
#13
in Education & Training
Avg Reply
11h 46m
NPS Score
0
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 14 hours 32 min
Review Distribution
2.8|34 Reviews
Jun '25 - May '26
5(35.3%)
4(8.8%)
3(2.9%)
2(2.9%)
1(50%)
5(35.3%)
4(8.8%)
3(2.9%)
2(2.9%)
1(50%)
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Minnie M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:42
Urgent: Follow-Up on Outstanding Certificate from AIE
Multi-Disciplinary Draughting National Certificate (MDDOP) Course Intake 2 2023 and I had to re-write a few modules and that was completed in July 2025. Then the follow-ups started about the certificate and there is a graduation currently this month that I am not part of. And they cannot blame external certification as those were done mostly in 2024 and only 2 module was done in 2025. There is no communication whatsoever and you have to ask them, no certificate. NOTHING! I have nothing to prove if I am qualified and cannot pursue any opportunities that the certificate can open. I also did the course through a sponsorship and they are also on my case about the certificate that they have paid for. Now they are saying I will get my certificate next year and they took the money and will not be reimbursing me for potential loss of income (because I am missing opportunities) while waiting for them or will they do anything if my sponsor gets tired of waiting and have to pay them back from my pocket.
Helpful (0)
|Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:42
Urgent: Follow-Up on Outstanding Certificate from AIE
Multi-Disciplinary Draughting National Certificate (MDDOP) Course Intake 2 2023 and I had to re-write a few modules and that was completed in July 2025. Then the follow-ups started about the certificate and there is a graduation currently this month that I am not part of. And they cannot blame external certification as those were done mostly in 2024 and only 2 module was done in 2025. There is no communication whatsoever and you have to ask them, no certificate. NOTHING! I have nothing to prove if I am qualified and cannot pursue any opportunities that the certificate can open. I also did the course through a sponsorship and they are also on my case about the certificate that they have paid for. Now they are saying I will get my certificate next year and they took the money and will not be reimbursing me for potential loss of income (because I am missing opportunities) while waiting for them or will they do anything if my sponsor gets tired of waiting and have to pay them back from my pocket.
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Replies (0)HH
Hans-Christiaan Hoogendyk
1 reviews | Active since Jan 2020
27 Feb 2026, 08:20
Student support more useless then the government
There student help is absolutely useless i asked 3 people( Tamika Raubenheimer , Janice Julies and someone how goes by NN ) for prices to re do a subject not one could give me a price although the registration hase closed they still refuse to give me prices im talking to someone new now to see if i can get a price but if not there names will be added to this list as well
Helpful (0)
|Replies (0)HH
Hans-Christiaan Hoogendyk
1 reviews | Active since Jan 2020
27 Feb 2026, 08:20
Student support more useless then the government
There student help is absolutely useless i asked 3 people( Tamika Raubenheimer , Janice Julies and someone how goes by NN ) for prices to re do a subject not one could give me a price although the registration hase closed they still refuse to give me prices im talking to someone new now to see if i can get a price but if not there names will be added to this list as well
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Replies (0)TD
Tebogo D
1 reviews | Active since Jan 2020
25 Feb 2026, 10:43
Sir Brendon clocked it
I want to give a massive compliment to my previous lecturer at AIE, Sir Brendon Magwagwa. Even though I have now completed my qualification and I am just finished waiting for my workplace practical, he is still willing to help us whenever we have questions. He goes above and beyond for his students. His lessons were always engaging and he made complex topics easy to understand. His dedication is truly appreciated.
Helpful (0)
|Replies (0)TD
Tebogo D
1 reviews | Active since Jan 2020
25 Feb 2026, 10:43
Sir Brendon clocked it
I want to give a massive compliment to my previous lecturer at AIE, Sir Brendon Magwagwa. Even though I have now completed my qualification and I am just finished waiting for my workplace practical, he is still willing to help us whenever we have questions. He goes above and beyond for his students. His lessons were always engaging and he made complex topics easy to understand. His dedication is truly appreciated.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 05:27
AIE - Are They Real?
If I could give a 0 star I would. National Certificate: IT Systems Developer NQF5 (Full Stack Software Developer) that cost R49,000, Course Feb to Dec 24 Had to re-write a few modules and that was completed in March 2025. Then the follow-ups started about the certificate. In June, this was part of a response: "Since the final stage is dependent on MICTSETA’s review timeline, we unfortunately cannot provide an exact timeframe, as it varies based on their internal processes." I followed up again in September, with the same outcome of "we don't know and can provide an internal letter..." It is February 2026 and no certificate, further communication, NOTHING! I am beginning to seriously doubt the validity of AIE as an institute and reckon that the money was wasted for a certificate that would never materialise. In the mean time, my son has nothing to prove that he is qualified and cannot kick off his career as a software developer, or any other avenues that a certificate could steer him into.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 05:27
AIE - Are They Real?
If I could give a 0 star I would. National Certificate: IT Systems Developer NQF5 (Full Stack Software Developer) that cost R49,000, Course Feb to Dec 24 Had to re-write a few modules and that was completed in March 2025. Then the follow-ups started about the certificate. In June, this was part of a response: "Since the final stage is dependent on MICTSETA’s review timeline, we unfortunately cannot provide an exact timeframe, as it varies based on their internal processes." I followed up again in September, with the same outcome of "we don't know and can provide an internal letter..." It is February 2026 and no certificate, further communication, NOTHING! I am beginning to seriously doubt the validity of AIE as an institute and reckon that the money was wasted for a certificate that would never materialise. In the mean time, my son has nothing to prove that he is qualified and cannot kick off his career as a software developer, or any other avenues that a certificate could steer him into.
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Replies (0)RB
Roy B
1 reviews | Active since Jan 2020
10 Feb 2026, 17:18
AIE bad choice for studies
My son is register at this institute we were charged for the MDDOP Draughting certificate course about R70k for full time hybrid with no only 2 lecturers teaching at the campus online. This course was presented as full time with attendance at campus but the lectures present the classes online. Totally misrepresented their actual product and the delivery of this certficate course,when we enquired its was said its too late to change to the online only option. The online option is R40k and we were told that cooling off period expired. We struggling to resolve this were referred to student advisor to Sales person to HOD Sales with no resolve. We regret registering our son at this institute as poor communication from staff and the lack addressing problems as clients are send from pillar to post to avoid resolving issues. My son registered to redo few modules now being told he app**** late to retake these modules but registration cut off was 2 Febr 2026 and he app**** the 30 Jan 2026
Helpful (0)
|Replies (0)RB
Roy B
1 reviews | Active since Jan 2020
10 Feb 2026, 17:18
AIE bad choice for studies
My son is register at this institute we were charged for the MDDOP Draughting certificate course about R70k for full time hybrid with no only 2 lecturers teaching at the campus online. This course was presented as full time with attendance at campus but the lectures present the classes online. Totally misrepresented their actual product and the delivery of this certficate course,when we enquired its was said its too late to change to the online only option. The online option is R40k and we were told that cooling off period expired. We struggling to resolve this were referred to student advisor to Sales person to HOD Sales with no resolve. We regret registering our son at this institute as poor communication from staff and the lack addressing problems as clients are send from pillar to post to avoid resolving issues. My son registered to redo few modules now being told he app**** late to retake these modules but registration cut off was 2 Febr 2026 and he app**** the 30 Jan 2026
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Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
19 Jan 2026, 09:37
Not a very good start!
We attended the open day at the Greenside campus on the 17th Jan. Firstly, (our) IT presentation started late, there were constant interuptions and due to the classroom that we were occupying at the time was needed for the next presentation, numerous students, trainers, and parents entered and would not stop talking etc. Ultimately, all the parents and kids attending the IT presentation were kicked out to make space for the next presentation. This was completely rude and unacceptable!! I have also emailed the institution twice to get clarity on requirements for the IT courses but have received ZERO feedback. Not a very good start.
Helpful (0)
|Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
19 Jan 2026, 09:37
Not a very good start!
We attended the open day at the Greenside campus on the 17th Jan. Firstly, (our) IT presentation started late, there were constant interuptions and due to the classroom that we were occupying at the time was needed for the next presentation, numerous students, trainers, and parents entered and would not stop talking etc. Ultimately, all the parents and kids attending the IT presentation were kicked out to make space for the next presentation. This was completely rude and unacceptable!! I have also emailed the institution twice to get clarity on requirements for the IT courses but have received ZERO feedback. Not a very good start.
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Replies (0)SB
Sibusisiwe B
1 reviews | Active since Jan 2020
4 Dec 2025, 18:39
If you are considering going to AIE, I suggest you should go and don't second guess it
As a late registration student, I was very scared of falling behind with the work and practicals however it was not the case, all thanks to my lovely lecturers Anne-Marie Jordaan and Preshni Govender. They made it fun to learn about beauty and all that it entails. I'm very greatful that I got the opportunity to meet such amazing lecturers. Not only did they teach us all we needed to know about the course but they taught us to handle ourselves out there in the world and how to talk to people, because not all of us are very good at speaking with strangers lol. Additionally I really enjoyed my time at AIE as whole and having such hands on lecturers made it a bonus! I met amazing people and I really had an amazing time on campus.
Helpful (0)
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Sibusisiwe B
1 reviews | Active since Jan 2020
4 Dec 2025, 18:39
If you are considering going to AIE, I suggest you should go and don't second guess it
As a late registration student, I was very scared of falling behind with the work and practicals however it was not the case, all thanks to my lovely lecturers Anne-Marie Jordaan and Preshni Govender. They made it fun to learn about beauty and all that it entails. I'm very greatful that I got the opportunity to meet such amazing lecturers. Not only did they teach us all we needed to know about the course but they taught us to handle ourselves out there in the world and how to talk to people, because not all of us are very good at speaking with strangers lol. Additionally I really enjoyed my time at AIE as whole and having such hands on lecturers made it a bonus! I met amazing people and I really had an amazing time on campus.
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Replies (0)AM
Ashleigh M
1 reviews | Active since Jan 2020
4 Dec 2025, 11:28
Lecturers and AIE
My experience at AIE has been truly amazing. I’ve enjoyed my academic year and have had the pleasure of meeting many lovely and friendly people. My lecturer, Anne Marie Jordaan, has been exceptional—teaching us with care, guiding us through the work, being incredibly friendly, ensured we understood every concept and offering help whenever we needed it. As well as my other lecturer Preshni Govender, who has been very friendly and supportive throughout the year. Even though her classes were conducted through Zoom, she consistently guided us, offered help whenever we needed it, and made sure we stayed on track. It has been a great privilege to study at AIE and to have such supportive and approachable lecturers.
Helpful (0)
|Replies (0)AM
Ashleigh M
1 reviews | Active since Jan 2020
4 Dec 2025, 11:28
Lecturers and AIE
My experience at AIE has been truly amazing. I’ve enjoyed my academic year and have had the pleasure of meeting many lovely and friendly people. My lecturer, Anne Marie Jordaan, has been exceptional—teaching us with care, guiding us through the work, being incredibly friendly, ensured we understood every concept and offering help whenever we needed it. As well as my other lecturer Preshni Govender, who has been very friendly and supportive throughout the year. Even though her classes were conducted through Zoom, she consistently guided us, offered help whenever we needed it, and made sure we stayed on track. It has been a great privilege to study at AIE and to have such supportive and approachable lecturers.
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Replies (0)