AB
Ace Butchery
Unclaimed Business
AB
Ace Butchery
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
-100Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cleopatra M
1 reviews | Active since Jan 2020
17 Nov 2025, 19:13
Ace butchery
I don't know why I keep giving them a chance. When ordering online, there's always a missing item and they just substitute it with whatever they feel their a** can produce
Helpful (0)
|Replies (0)CM
Cleopatra M
1 reviews | Active since Jan 2020
17 Nov 2025, 19:13
Ace butchery
I don't know why I keep giving them a chance. When ordering online, there's always a missing item and they just substitute it with whatever they feel their a** can produce
0
Replies (0)BN
lM
lethokuhle M
1 reviews | Active since Jan 2020
30 Jan 2024, 06:36
UNRETURNED FEES - DEBITED FEES - PATHETIC BUSINESS
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery Siya called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery Siya never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: letho.mazinyo@icloud.com Contact number: 061135159 Their email address: sales@acebutchery.co.za or admin@acebutchery.co.za Ace butchery contact number: 031 368 4485 Contact person: Siya
Helpful (0)
|Replies (0)lM
lethokuhle M
1 reviews | Active since Jan 2020
30 Jan 2024, 06:36
UNRETURNED FEES - DEBITED FEES - PATHETIC BUSINESS
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery Siya called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery Siya never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: letho.mazinyo@icloud.com Contact number: 061135159 Their email address: sales@acebutchery.co.za or admin@acebutchery.co.za Ace butchery contact number: 031 368 4485 Contact person: Siya
0
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